Privacy policy

Last updated: 11 June 2026

Website: shopsnuggly.com

Everest Aura Limited, Unit #233, Flat C, 7/F, 124 Ap Liu Street, Sham Shui Po, Kowloon, Hong Kong (Company No. 80533310)

1. Introduction

Everest Aura Limited ("we," "us," "our") operates the e-commerce website shopsnuggly.com under the brand name Snuggly. We are committed to protecting and respecting the privacy of all individuals who interact with our website, purchase our products, or otherwise provide us with their personal information. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we retain it, and what rights you have in relation to it.

By visiting shopsnuggly.com or placing an order with us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.

2. Data Controller

The data controller responsible for your personal information is:

Everest Aura Limited, Unit #233, Flat C, 7/F, 124 Ap Liu Street, Sham Shui Po, Kowloon, Hong Kong (Company No. 80533310)

Email: support@shopsnuggly.com

Phone: +17163013434

3. Information We Collect

3.1 Information You Provide Directly

- Full name

- Email address

- Phone number

- Billing and shipping address

- Payment information (card details are processed directly by Shopify Payments and are never stored on our servers)

- Any messages, enquiries, or complaints submitted via our contact form or by email

3.2 Information Collected Automatically

- IP address

- Browser type and version

- Operating system

- Pages visited, time spent on each page, and navigation paths

- Referring URL

- Device type (desktop, mobile, tablet)

- Cookie identifiers and session data

3.3 Information from Third Parties

- Payment processors may share transaction confirmation data

- Shipping carriers may share delivery status updates

- Marketing platforms may share engagement data (email opens, clicks) where you have subscribed to our mailing list

4. How We Use Your Information

4.1 Order Fulfilment To process purchases, confirm payment, arrange shipping, send tracking information, and handle returns or refunds.

4.2 Customer Service To respond to enquiries, complaints, or requests submitted via email, phone, or our contact form.

4.3 Marketing Communications To send promotional emails, discount codes, and new product announcements — only where you have opted in. You may withdraw consent at any time by clicking "unsubscribe" in any marketing email or contacting us directly.

4.4 Website Improvement To analyse how visitors use our website, identify areas for improvement, and optimise the shopping experience.

4.5 Legal Compliance To comply with applicable laws, regulations, court orders, or regulatory requirements in Hong Kong and any other relevant jurisdiction.

4.6 Fraud Prevention & Security To detect, investigate, and prevent fraudulent transactions, chargebacks, unauthorised access, and other illegal activities.

4.7 Financial Operations To maintain accurate financial records and process payments through our banking and payment service providers, including Airwallex.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

- Contractual necessity: Processing required to fulfil your order and deliver our services

- Legitimate interests: Fraud prevention, website analytics, and improving our services

- Legal obligation: Compliance with Hong Kong law, tax regulations, and financial reporting requirements

- Consent: Marketing communications, where you have explicitly opted in

6. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share it with the following categories of third parties:

- Shopify Inc. — our e-commerce platform provider, which hosts our store and processes payments

- Airwallex — our payment and financial services provider for business banking operations

- Shipping and logistics partners — to fulfil and deliver your orders

- Email marketing platforms — to send communications where you have consented

- Analytics providers — such as Google Analytics, to help us understand site usage

- Legal and regulatory authorities — where required by law or court order

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

7. International Data Transfers

Everest Aura Limited is based in Hong Kong. If you are ordering from outside Hong Kong, your personal data may be transferred to and processed in Hong Kong or other countries where our service providers operate. We take appropriate steps to ensure that such transfers comply with applicable data protection requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

- Order data: Retained for a minimum of 7 years for tax and accounting compliance

- Customer account data: Retained for as long as your account remains active, plus 2 years

- Marketing data: Retained until you unsubscribe or request deletion

- Contact/enquiry data: Retained for up to 2 years after your last interaction with us

9. Cookies

We use cookies and similar tracking technologies on shopsnuggly.com. These include:

- Essential cookies: Necessary for the website to function, including cart and checkout functionality

- Analytics cookies: Help us understand how visitors navigate our site (e.g. Google Analytics)

- Marketing cookies: Used to deliver relevant advertising, where you have consented

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to shop on our website. For full details, please refer to our Cookie Policy.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

- The right to access the personal data we hold about you

- The right to correct inaccurate or incomplete data

- The right to request deletion of your personal data ("right to be forgotten")

- The right to restrict or object to certain types of processing

- The right to data portability

- The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at support@shopsnuggly.com. We will respond within 30 days.

11. Children's Privacy

Snuggly sells baby and infant products intended to be purchased by adults. Our website is not directed at children under the age of 18, and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at support@shopsnuggly.com and we will delete it promptly.

12. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL encryption on all pages, secure payment processing via Shopify, and restricted internal access to customer data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of shopsnuggly.com following any changes constitutes your acceptance of the updated policy.

14. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

Operated by: Everest Aura Limited, Unit #233, Flat C, 7/F, 124 Ap Liu Street, Sham Shui Po, Kowloon, Hong Kong (Company No. 80533310)