Contact information
Website: shopsnuggly.com
Operated by: Everest Aura Limited, Unit #233, Flat C, 7/F, 124 Ap Liu Street, Sham Shui Po, Kowloon, Hong Kong (Company No. 80533310)
We're Here to Help
At Snuggly, we understand that when it comes to products for your baby, questions and peace of mind matter. Whether you need help with an order, have a product question, or simply want to get in touch, our customer support team is ready to assist you.
Get in Touch
Email support@shopsnuggly.com We aim to respond to all emails within 1–2 business days.
Phone +17163013434 Available Monday to Friday, 9:00 AM – 6:00 PM (HKT, UTC+8)
Mailing Address Everest Aura Limited Unit #233, Flat C, 7/F, 124 Ap Liu Street Sham Shui Po, Kowloon, Hong Kong
What Can We Help You With?
Order Enquiries Need an update on your order status, tracking information, or delivery estimate? Have your order number ready and email us at support@shopsnuggly.com and we will look into it right away.
Returns & Refunds Not satisfied with your purchase? We offer a 30-day return window on all eligible items. Please review our Refund & Returns Policy before reaching out, then contact us with your order number and reason for return and we will guide you through the process.
Damaged or Defective Items If your order arrived damaged or with a defect, please contact us within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can resolve this for you as quickly as possible.
Product Questions Have a question about one of our baby products before purchasing? We are happy to help. Email us with your question and we will respond with everything you need to know.
Shipping Questions Want to know more about delivery timeframes, shipping to your country, or customs? Check our Shipping Policy for full details, or contact us directly and we will be happy to assist.
General Enquiries For anything else, don't hesitate to reach out. We are a small, dedicated team and we read every message personally.
Response Times
Email: Within 1-2 business days
Phone: Monday-Friday, 9 AM-6 PM EST
Business days are Monday to Friday, excluding Hong Kong public holidays. We endeavour to respond to all enquiries as promptly as possible. During peak periods such as sales events or holidays, response times may be slightly longer. We appreciate your patience.